…are key points in businesses success models. Ensuring they are being successfully implemented can make the difference between molding a long-term relationship with your customers and the competition taking your place.

Mystery Shoppers, a division of Reality Based Group™ is dedicated to providing mystery shopping programs through an arrangement of surveying approaches that provides vital information about customer service, customer satisfaction, product knowledge and brand recognition.


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MSI offers online customized written mystery shopping, IVR and video mystery shopping programs, product and cleanliness audits and employee and customer satisfaction surveys. Listening to our client’s needs and goals, MSI integrates and implements these customized programs to facilitate identifying areas that need attention for improvement, distinguish outstanding performers with recognition/incentive awards and add-on to existing employee training methods.

Mystery Shoppers is also the originator of reality-based video sales training for the retail and service industries. Our Game Film® Consultants division has successfully implemented an innovative playbook of reality-based sales and service training initiatives for an expanding and diverse range of industries.
Please feel free to contact us about these innovative, one-of-a-kind products and services and request a mystery shopping assessment.


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Founded in 1992, Mystery Shoppers (MS) has long believed in building partnerships with our clients. Reliable service and delivery of our products has been the key to unlocking the door of awareness for our family of clients and their frontline staff performance and customer satisfaction.
Regardless of the size of our client's company, we continue to present all of our clients with a specialized, personal and unique style of service that separates us from our competition.

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