Mystery Shoppers, Inc provides
leadership, support, guidance and direction in developing your unique mystery shopping
assessment program. Our experienced and service oriented staff will collaborate with your
team from establishing program objectives to implementation to dependable and consistent
execution and reporting support.
MSI provides several report delivery options to
match your organizations capabilities and needs. Whether it is our web reporting system or
electronic report delivery, all of our formats provide scored/weighted checklist questions
providing statistical data that allows you to track trends by unit, region or company on a
monthly, quarterly or annual basis. With each distinctive assessment program MSI will
establish a baseline with our first round of shops, which allows our clients to apply
standards and goals for their employees to achieve.
Telephone Shop Programs (Recorded Audio Available) * The ability to perform some of the above services
may vary according to State laws.
Mystery Shoppers, Inc has also been providing
reality-based video training for the retail sales and service industries for more than a
decade through our sister company Game Film®
Consultants. As the original company to provide this innovative form of customer
service and sales measurement and training, we have a unique vision on how a mystery
shopping assessment program can be utilized.
We supply the utilization of our video
capabilities to support our mystery shopping assessments. This allows our clients to not
only view their employees in action, but allows them to see the quality of the evaluators
we use to conduct their mystery shops. Whether it is to endorse a strong performance or
observe a potential area that needs improvement, our video shop program complements any
new or existing mystery shopping program.
