A mystery shopping company provides any service related industry with the insight of how
your front line employees are performing from an unbiased, third party perspective. Our
mystery shoppers are "Real" consumers, trained to assess your staff’s
service, sales and product knowledge using customized forms developed with you and our
experienced staff.
…are key points in businesses success models. Ensuring they
are being successfully implemented can make the difference between molding a long-term
relationship with your customers and the competition taking your place.
Founded in 1992, Mystery Shoppers, Inc.,
or MSI, has long believed in building partnerships with our clients. Reliable service and
delivery of our products has been the key to unlocking the door of awareness for our
family of clients and their front line staff performance and customer satisfaction.
Regardless of the size of our client's company, we continue to present all of our clients
with specialized, personal and an unique style of service that separates us from our
competition.
MSI is dedicated to providing mystery shopping programs through an
arrangement of surveying approaches that provides vital information about customer
service, customer satisfaction, product knowledge and brand recognition.
MSI offers online customized mystery shop
programs, product and cleanliness audits and customer satisfaction and employee surveys.
Listening to our client’s needs and goals, MSI integrates and implements these
customized programs to facilitate identifying areas that need attention for improvement,
distinguish outstanding performers with recognition/incentive awards and add-on to
existing employee training methods.
MSI is also the originator of reality-based video
training for the retail sales and service industries. Our Game Film® Consultants
division, has successfully facilitated and implemented an innovative Play Book of reality-based
sales and service training initiatives to an expanding and eclectically diverse range of
businesses. Please feel free to contact us or visit our website www.gamefilmconsultants.com to inquire
about these innovative, one of a kind products and services.
