The Mystery Shopping Assessment Process
Mystery Shoppers, Inc., provides leadership, support, guidance and direction in developing your unique mystery shopping assessment program. Our experienced and service-oriented staff will collaborate with your team from establishing program objectives to implementation to dependable and consistent execution and reporting support.
Mystery Shoppers provides several report delivery options to match your organization's capabilities and needs. Whether it is our web reporting system or electronic report delivery, all of our formats provide scored/weighted checklist questions providing statistical data that allows you to track trends by unit, region or company on a monthly, quarterly or annual basis. With each distinctive assessment program Mystery Shoppers will establish a baseline with our first round of shops, which allows our clients to apply standards and goals for their employees to achieve.
- Incentive/Reward Mystery Shopping Analysis
- Competitive Mystery Shops
- Product/Merchandising Positioning Validation Shops
- Integrity Mystery Shops
- Sales Training and Service Measurement Mystery Shops
- Cleanliness Audit
- Product/Inventory Audit
- Telephone Mystery Shopping Programs (Recorded Audio Available)
(The ability to perform some of the above written mystery shop reports may vary according to state laws.)
Mystery Shoppers has also been providing reality-based video training for the retail sales and service industries for more than a decade.
As the original company to provide this innovative form of customer service and sales measurement and employee training, we have a unique vision on how a mystery shopping assessment program can be utilized.
We supply the utilization of our video mystery shopping capabilities to support our mystery shopping assessments. This allows our clients to not only view their employees in action, but allows them to see the quality of the evaluators we use to conduct their mystery shops.
Whether it is to endorse a strong performance or observe a potential area that needs improvement, our video mystery shopping program complements any new or existing mystery shopping program.
