Video Mystery Shopping
Mystery Shoppers, Inc., has pioneered video mystery shopping techniques that
have yielded many insights and revelations for our clients in the years
since it was first launched. As the originator of reality-based video
mystery shopping and video-based training for the business world, Mystery Shoppers has successfully installed video mystery shopping
and training programs into hundreds of businesses nationwide. We've
been doing this since the early 1990s.
In order to enhance and fine-tune your team's performance, we provide GameFilm® video mystery shopping analysis, highlight reels and critical coaching. Our expertise in mystery shopping gives our clients skills to get the best use out of this cutting-edge video training tool. After we train management teams to utilize film, the result is enhanced performance and improved customer satisfaction survey scores in video mystery shopping reports.
Why Use Video Mystery Shopping?
Having a clear standard of expectation assists team players in improving their skills and empowers them with clear, objective knowledge on specific areas of performance. Having a clear understanding of their current performance, team players are equipped to establish clear and effective action goals to improve their game.
As the originator of Game Day™ "objective reality-based video" training, Mystery Shoppers utilizes the latest in audio and video technology to give businesses "real world" looks at their Game Day™ performance. Professional athletes have been using game film for decades to analyze and adjust their play execution, develop strategies and evaluate talent, spending as much as fifty percent of their practice time reviewing past performance to prepare for future success. This strategy of shooting film, watching film and adjusting to film is critical to success in professional sports. Using Game Film® in your business to fine tune individual and team performance provides a leg up on the competition and prepares your players for success in handling the customer.
Mystery Shoppers also offers a more simplistic version of Game Film® which is an exact video mystery shop without the expansion of the Game Film® methodology. Using the shared technology provided by our sister company, GameFilm® ® Consultants, MSI can provide you with video mystery shopping to enhance, replace or compliment your existing written mystery shopping program.
Video Mystery Shops, unlike Game Film®, is a video tape of an actual mystery shop using trained mystery shoppers nationwide. These shops are basic videos using mystery shopping techniques and do not incorporate the standards used in the Game Film® taping. These tapes are an excellent supplement in providing the video mystery shopping process to clients with a tight budget.
Game Film® Consultants' client roster includes automobile dealers, homebuilders, hotels, restaurants, retail stores, and banks, to name but a few. Companies from all industries use mystery shopping if they are concerned about the customer experience. From sole proprietor businesses to large international corporations, Game Film® services are in high demand, providing businesses with a unique and powerful asset: a reality-based, field-level view of their team players’ performance from the customer’s point of view.
The Video Mystery Shopping Benefit
So what's the end result of the video mystery shopping and video training efforts of our team and yours? Smoother operations and increased customer satisfaction and loyalty.
When video mystery shopping enables your team to provide a gold standard of customer satisfaction, you can relax knowing that your business will continue to grow.
Seeing is believing when it comes to video mystery shopping. Contact our mystery shopping experts if you would like a peek.
